TCS Tracking FAQ: Frequently Asked Questions

Find your Consignment Number (CN) on the TCS receipt or in the shop's dispatch SMS or email. Most TCS numbers are 12 digits long. Type it into the search box on TcsTracking.com and press "Track Parcel" to see where your parcel is and how far it has come.

The CN is the tracking number TCS gives a parcel when it is booked. It is printed under the barcode on the paper receipt, sent in the dispatch SMS, and shown in the order tracking section of online shops such as Daraz. Most CNs are 12 digits; some older ones start with a letter such as W or C.

Usually the parcel was booked very recently and has not been scanned in at a TCS Express Centre or hub yet. Check the number is typed correctly, then try again a little later once the parcel has been scanned.

No. Public tracking only works with the Consignment Number (CN). You cannot search by CNIC or name, which also keeps customers' details private.

No. Tracking on TcsTracking.com is free and needs no login, password or sign-up. Business accounts and merchant dashboards are only on TCS's own website, tcsexpress.com.

Your parcel has reached the TCS office that serves your area and a TCS rider now has it for delivery to your door today.

The parcel has reached a TCS sorting center or hub, for example in Karachi or Lahore. It is scanned and sorted there before the next part of its trip.

RTS means TCS could not complete the delivery, often because the address was incomplete, the phone was not answered, the parcel was refused or the COD amount was not paid. Contact the seller straight away, or call the TCS helpline on (021) 111-123-456 and ask whether the parcel can be held or delivered again.

The rider came to your address but could not deliver, for example because nobody was home, the phone was not answered or the building was closed. Call TCS or the seller to arrange another attempt before the parcel is sent back.

TCS has not published a delivery-time table we can check for everyday parcels, so we do not quote hours. Parcels between big cities such as Karachi, Lahore, Islamabad and Rawalpindi usually arrive faster than parcels to small towns. Booking earlier in the day also helps.

TCS Express Centres are open Monday to Saturday, usually from 9:00 AM to 6:00 PM or 8:00 PM, with a Friday prayer break from 1:00 PM to 2:30 PM. Counters are closed on Sundays, apart from a few airport and main hub stations that open around the clock.

Updates pause while parcels travel between cities, because they are only scanned at TCS facilities. The tracking changes as soon as the parcel is scanned in at the next hub.

Normally you pay the rider the exact amount and sign before you get the sealed parcel. Whether you may open it first depends on what the online shop has agreed with TCS, so ask the shop.

Pay the rider in cash, in Pakistani rupees. Keep the exact amount ready so the hand-over is quick.

Film yourself opening the parcel, keep the original packet with its barcode, and contact the online shop at once. Riders cannot check items or give refunds at the door.

Call the TCS UAN on (021) 111-123-456, or send a WhatsApp message to +92 21 111 123 456. You can also visit a TCS Express Centre with your CN and CNIC.

No. TcsTracking.com is an independent tracking website. We have no riders, vans or parcels. Address changes, new delivery times and claims must go to TCS directly.